Welcome to Our Trust Warranty

Your happiness matters at The Dairy. Every product is made to order, just for you, and we want it to be right. On the rare occasion it is not, we will sort it out.

How long you are covered

Every product comes with a 6 month warranty against manufacturing defects, running from the day your order is delivered.

If you are a VIP, that becomes 12 months. Once you have placed three or more orders with us, you become one permanently. Orders that have been fully refunded do not count towards the three. Your third order and every order after it carries twelve months from delivery instead of six. Earlier orders keep their original six months.

You do not need to do anything to claim VIP status. We will see it on your account.

What is covered

Manufacturing defects and faults in our own branded products. In practice that usually means:

• Printing faults, including artwork that is materially misaligned, blurred or printed in a colour materially different from the intended artwork
• Buttons, edges or MagSafe magnets failing in normal use
• Coating or finish lifting, peeling or bubbling
• A case that does not fit the model it was made for
• Anything that arrives already damaged or incorrect

A few things that are normal rather than faults: colour looking different on your screen to the finished case, and slight variation in print placement, which comes with printing each case individually. Choosing the wrong device model at checkout is also not covered by the warranty, though tell us quickly and we will do what we can before production starts. 

If something has gone wrong and you are not sure whether it counts, get in touch anyway. Send us a photo and we will take a look.

What is not covered

• Accidental damage, including drops, impact and pressure
• Normal wear and tear, including marks, scuffs and gradual colour change from daily use
• Modifications to the product
• Products not bought from thedairy.com
• Lost or stolen items
• Damage to your phone, tablet, laptop or any other device

Our cases are design-led accessories rather than protective equipment. Some of our cases are built to offer a degree of drop and impact resistance, but no case guarantees your device against damage, and a case is not a substitute for careful handling or device insurance.

Bulk and corporate orders

If you have bought from us as a business for bulk, corporate or branded supply, you have 30 days from delivery to inspect the batch and tell us about any manufacturing defects. We will replace the affected units free of charge, including standard shipping.

How to claim

1. Email us at support@thedairy.com with your order number and a photo of the issue.
2. Our Customer Care team will take a look. We usually reply within one business day, Monday to Friday, excluding public holidays.
3. If it is a manufacturing fault, we will get a replacement into production straight away.

Replacement shipping is free. Express options are available at an additional cost.

What you will receive

We will replace your product with the same design and model whenever possible. Some artist designs are available for a limited time only, so if yours has been discontinued or is no longer licensed to us, we will offer you an equivalent product in a similar design, a store credit, or a refund of the price paid.

A replacement carries the remainder of your original warranty period rather than starting a new one. This includes orders created from a special code since they are replacements sent from our Customer service team.

Looking after your case

A little care goes a long way.

Clean gently with a soft damp cloth and mild detergent or soapy water, with your device taken out of the case first.

We would steer clear of abrasive, alcohol-based, or acidic cleaners. Hand sanitiser transfers from your hands onto the case, too, so a wipe-down now and then keeps things looking their best.

Avoid prolonged exposure to direct sunlight to help preserve the print and prevent fading over time. 

Marks and signs of wear from everyday use are normal on a product you hold all day. They are not a fault, and a bit of cleaning usually brings a case back.

Your legal rights

This warranty is offered on top of your rights as a consumer, not instead of them. Depending on where you live you may have rights that last longer than the periods above, and nothing here affects them.