Returns

 

We want you to love what you ordered. If something’s not quite right, you’ve got 30 days from delivery to send it back.

A quick heads up, custom phone cases and accessories are made just for you, so they’re final sale and can’t be returned or exchanged.

All return items must be received by our team before we can process a refund or exchange.

🇦🇺 Australian orders should be returned to our Australian office.
🇺🇸 US orders should be returned to our US office.
🇪🇺 EU orders should be returned to our Italian office.
🇬🇧 UK & Rest of World orders should be returned to our UK office.

Please note that customers are responsible for return postage costs. Express postage fees are non-refundable.

To get started, just email us at support@thedairy.com with your order number and we’ll guide you from there.

A Note on Mindful Purchasing

At The Dairy, we make every product to order, meaning each piece is created just for you. This helps us reduce waste and produce mindfully, and we encourage you to shop mindfully, too. Please purchase only the items you truly need and love.

We deeply appreciate your efforts in helping us create products that will be used, cherished, and never wasted.

EU Customers

If you’re based in the European Union, eligible products are covered by your statutory 14-day right of withdrawal. You can exercise this right using the withdrawal option available in your order or by contacting our Customer Care team.

Please note that products made to your specifications or clearly personalised (such as custom phone cases and personalised accessories) are exempt from the EU right of withdrawal and cannot be returned unless they are faulty.