FAQS

We print locally in Australia, the US, the UK and the EU to keep things fast and eco-friendly. Your order will ship from the location closest to you.

We ship to over 60 countries worldwide including Australia, US, UK, Canada, Europe, and parts of Asia. See the full list on our Shipping page.

We offer FREE standard shipping in most countries, plus tracked and express options depending on your location. (Heads up – free shipping may not include tracking in some areas).

Example shipping estimates:

• Australia: Free tracked (3–7 biz days), $4.95 Express (1–3 biz days)
• US: Free (8–10 biz days), $3.95 Express (3–6 biz days)
• UK: Free (2–4 biz days), £3.95 tracked (1–2 biz days)
• Europe: Free tracked (8–20 biz days depending on zone)

Note: Shipping time is after production (2–5 business days). For more details regarding shipping times in your neck of the woods click here.

Navidium is an optional add-on at checkout that covers your order if it’s lost, stolen, or damaged in transit. If something goes wrong, just email support@thedairy.com and we’ll quickly send a replacement. Covers replacements only, not refunds. 

For more details click here. 

We want you to love what you ordered. If something’s not quite right, you’ve got 30 days from delivery to send it back.

A quick heads up, custom phone cases and accessories are made just for you, so they’re final sale and can’t be returned or exchanged.

All return items must be received by our team before we can process a refund or exchange.

🇦🇺 Australian orders should be returned to our Australian office.
🇺🇸 US orders should be returned to our US office.
🇪🇺 EU orders should be returned to our Italian office.
🇬🇧 UK & Rest of World orders should be returned to our UK office.

Please note that customers are responsible for return postage costs. Express postage fees are non-refundable.

To get started, just email us at support@thedairy.com with your order number and we’ll guide you from there.

A Note on Mindful Purchasing

At The Dairy, we make every product to order, meaning each piece is created just for you. This helps us reduce waste and produce mindfully, and we encourage you to shop mindfully, too. Please purchase only the items you truly need and love.

Easy! Just email us atsupport@thedairy.comwith your order number, and we’ll send you the return instructions.

A quick heads up, custom phone cases and accessories are made just for you, so they’refinal saleand can’t be returned or exchanged. However, if there is an issue with your order, we want to make it right, so please do send us an email.

Our cases are made to take on the bumps and oopsies of everyday life.

• Snap Cases: Slim, sleek, and ideal for light protection.
• Armoured Cases: Dual-layer tough without the bulk. For the butterfingered among us.

Want the safest bet? Go Armoured or Armoured MagSafe if you love and use this feature.

Yep, both styles have raised edges to help keep your screen off flat surfaces. We always recommend a screen protector too, just to be safe. Grab one here.

Want the safest bet? Go Armoured.

Each case is made using our unique 3D printing process that embeds the design into a tough polycarbonate shell. It’s glossy, vibrant, and won't fade.

Custom cases let you choose gloss or matte. (Gloss = punchy colour; Matte = more subdued)

No way. Our designs are fused into the case with next-gen printing, no peeling, no bubbles, no craft glue.

It’s a plant-based alternative to faux and animal leather – made from FSC-certified wood pulp and cotton. It’s soft, water-resistant, printed with water-based inks, and biodegradable when you're done. Available across laptop sleeves, straps, cable wraps and more.

What you see on screen (RGB) will always look slightly different to what’s printed (CMYK).

Allow 5–8% colour variance. If it seems way off, email support@thedairy.com – we’ll help sort it.

A little, yes! Matte vs gloss, fabric vs plastic, all these surfaces take ink differently. If it’s a big mismatch, email us and we’ll take a look.

Only our Armoured MagSafe cases are designed to work with MagSafe accessories. Snap and regular Armoured cases do support wireless charging, but they won’t magnetically snap to chargers or accessories.

If you’re using Clickit or have credit cards between your phone and charger – wireless charging won’t work.

Our Armoured MagSafe range is available for iPhone 13, 14, 15, 16, 17 & 18 series.

Only the Armoured MagSafe ones do. Other cases allow wireless charging, but don’t magnetically snap or support MagSafe accessories.

Yes! Our raised MagSafe ring gives a stronger grip. But since it's still magnetic (not glued), don’t rely on it for wild off-road driving.

Our Snap Case has an open top and bottom, so you’ll still get protection on the sides and back, but the edges stay exposed. If you want full-coverage protection, go for our Armoured or MagSafe styles.

The inner rubber layer comes in black only. Once your phone's in, you'll barely see it — but it's the part doing the heavy lifting. Black also wears best over time, so it'll keep looking fresh far longer than lighter colours would.

Our cases are scratch-resistant, not scratch-proof. Everyday use is totally fine, but sharp or rough surfaces can still leave marks, same as any premium finish. Normal wear isn't considered a fault.

They're not fully shockproof either, but they're built to handle the everyday stuff, the little drops, slips and 'oh no' moments life throws your way.

Your phone is one of the things you hold and use more than almost anything else you own. Like a favourite pair of shoes or a trusty helmet, the more you use it, the more it'll show signs of life. That's not failure, that's the case doing exactly what it's meant to: taking the hits so your phone doesn't. We've designed ours to strike the sweet spot between form, design and function.

Absolutely. All artists earn royalties for every case sold. We pay them every six months – because artists deserve it.

Want to see where your money goes? Check our Price Transparency page.

Yes! Upload your art, add text, stickers, backgrounds and more using our Custom Case Tool.

Maybe! If you've spotted a past design you love, email us atsupport@thedairy.com. Some older patterns can still be printed, and we're happy to check for you.

Absolutely. We take your online security seriously. All payments are processed through trusted providers like Shopify Payments, which uses secure, encrypted technology to protect your info.

We don’t store any financial details on our servers, and our systems are PCI DSS Level 1 compliant, the highest level of security certification.

So yes, your data (and your cart) are in safe hands.

We support the most recent iPhone, Samsung, and Pixel models. Check the full list here. Don’t see yours? Email us at support@thedairy.com.

We do! Grab one here – it’s the perfect pressie. PS. it's digital so it's instant.

We’d love that. Email us at pr@thedairy.com with your work, socials, and a bit about you.

Creators (UGC & partnerships):All creator chats happen through our socials. DM us on TikTok or Instagram and tell us about yourself and your content.

Press:Send the details to pr@thedairy.com and we'll reply within 48 hours. *Please note this email is for press enquiries only, creator partnerships are handled by our socials team via DM.

Need a bunch of cases for your team, event, or campaign? We can help with that!

Just shoot us an email at pr@thedairy.com with 'Bulk Order' in the subject line and include:

• Shipping destination (city + country is fine)
• Product type(s)
• Quantity needed
• One design or multiple?
• Any deadline we should know about

We'll be in touch within 48 hours with a quote and next steps.

We’re big on quality — and even bigger on making things right if something slips through.

If your item arrives damaged, defective, or not quite what you ordered, send us a photo and your order number within 30 days of delivery. We’ll replace it or refund you, no fuss.

Free Returns & Exchanges

We offer 30-day returns or exchanges (excluding custom designs). If there’s a fault, we’ll get a replacement to you ASAP. 

6-Month Trust Warranty

Every purchase is covered by a 6-month warranty for any manufacturing defects. If something’s off, we’ll sort it.

12-Month VIP Trust Warranty

Made three or more purchases with us? You’re officially VIP. Enjoy a 12-month extended warranty on all your gear.

Heads up: Our warranty doesn’t cover accidental damage, wear and tear, altered items, third-party purchases, device damage, lost or stolen goods, bulk or promo orders.

Cases are daily-use items, so normal wear and tear is expected and not covered.

Your case is built tough, but a little love goes a long way:

• Clean it with a gentle soap (regular dishwashing soap is perfect) and a soft, damp cloth. Let it dry fully before popping it back on your phone.
• Skip alcohol-based products and abrasive cleaners, they're too harsh for the finish and can cause ware of colours.
• Watch out for anti-bacterial soaps and hand sanitisers too. Residue on your hands can transfer to the case and affect the water-based ink, making it fade faster.
• Keep it out of direct sunlight for long periods (fading = not cute).

With just a little TLC, your case will stay glossy and fresh for the long haul.