FAQs

Please order your Christmas gifts before December 10th 2020 otherwise we can not guarantee that it will arrive in time to surprise your loved ones with new case feels. For extra security, we recommend upgrading to priority shipping.

Our Matte Essentials start from $45 (AUD) for our 'SNAP' cases and $50 (AUD) for our 'ARMOURED' cases.

The Biodegradable Phone Case & Clear Case collections are all priced at $50 (AUD) while our Slide Case (card & mirror case) are priced at $55 (AUD).

All of the above also include FREE standard shipping (because we're generous like that).

We use a patented 3D printing process, the design is embedded into the layers of the tough plastic polycarbonate case (for snap, armoured and clear cases). Plus the high gloss cases give a vibrant photographic finish that won't fade or rub off. We've got you covered., 

We have wonderful production teams in Australia, USA and the UK (for Europe) who print and ship orders locally. So you don't have to worry about any duties or customs charges. 

• FREE Aus Post Standard (non tracked) 5 - 10 Business Days 
• $8 (AUD) Aus Post eParcel 2 - 5 Business Days 
• $12 (AUD) Aus Post Express 1 - 2 Business Days 

USA

• FREE USPS Standard (non tracked) 4 - 6 Business Days
• $11 (AUD) USPS Priority 2 - 3 Business Days 

UK

• FREE Royal Mail Standard (non tracked) 4 - 5 Business Days 
• $6 (AUD) Royal Mail Priority 2 - 3 Business Days 

CANADA

• FREE International Airmail (non tracked)  10 - 15 Business Days
• $9 (AUD) International Priority 4 - 10 Business Days 

NEW ZEALAND 

• FREE International Mail (non tracked) 10 - 15 Business Days 
• $12 (AUD) International Standard 6 - 10 Business Days
• $18 (AUD) International Express 3 - 5 Business Days

ASIA 

• FREE International Airmail (non tracked) 10 - 15 Business Days
• $11 (AUD) International Standard 6 - 10 Business Days
• $12 (AUD) International Express 3 - 5 Business Days

REST OF THE WORLD

• FREE International Air Mail (non tracked) 1 - 2 Weeks
• $13.50 (AUD) International Priority 4 - 8 Business Days

All our cases are lovingly printed on demand within 2-3 business days. Then please allow for an additional 5-10 business days for free standard shipping to arrive. If you need your case quicker you can upgrade to a priority service at checkout. Please note by upgrading to a priority shipping service this won't speed up the production process. 

Shipping times are in addition to printing/production days (currently 2-3 business days). For standard shipping (non-tracked), please allow for 5 to 10 business days, upgraded shipping to eParcel (Aus) is 2 to 5 business days and Express shipping (Aus) is 1 to 2 business days.

Still hasn't arrived? Please email support@thedairy.com with your order number and we'll look it for you.

Not feeling it? We've got you. We’ll happily replace, exchange or refund within 30 days of delivery (excluding custom cases). Just send us an email and we’ll let you know the process to send back to our Australian office. You can also check out our returns page for a lil' more info.

We have wonderful production teams in Australia, USA and the UK who print and ship orders locally. 

Our cases offer superior phone protection, but in saying that, we don’t recommend testing them from a rooftop. They’re designed to protect your phone against everyday knocks and drops. We offer 'SNAP' and 'ARMOURED' cases, just depends on how clumsy you are. Check them out here.

Our Biodegradable, Slide and Clear phone cases offer a raised lip to help protect your screen and camera without interfering with the display, open ports and camera. These phone cases wrap around all sides of the phone and are a light-weight hard shell exterior with a slight flex. Similar to our snap and armoured cases, these cases offer protection from accidental bumps and drops. 

The raised edges of the case act as a buffer, stopping the screen of your phone coming into contact with other surfaces. It’s always a good idea to put a protective film over the glass of your screen as a lil' extra protection.

Gosh, you're lovely. Yes, of course you can! Click here to order a gift voucher.

We sure can, simply upload your image to our easy to use Custom Case system. Click here to give it a try.

No worries. Just email us within 4 hours of ordering and we can make the changes.

You can use PayPal, Apple Pay, Google Pay, Afterpay (Australia & New Zealand), Sezzle (USA & Canada) or your Credit Card (Visa, Mastercard & AMEX).

To pretty much evverryyywhere. We have local printing in Australia, USA and the UK. 

Puh-lease – save the arts and crafts for a scrapbooking club. These cases are actually designed to protect your phone using our patented 3D printing technology. Your image is embedded into the layers of the polycarbonate case, which gives you a true high gloss photographic quality that won't wear off.

*Currently available only for Custom Case

Our Biodegradable Cases are available for:

• iPhone 11
• iPhone 11 Pro 
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Mini 
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone SE2

• Samsung Galaxy S20
• Samsung Galaxy S20 Plus
• Samsung Galaxy S20 Ultra

Our Clear Cases are available for:

Our Slide Cases are available for:

• iPhone 11
• iPhone 11 Pro 
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Mini 
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone SE2

• Samsung Galaxy S20
• Samsung Galaxy S20 Plus
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Note 20 
• Samsung Galaxy Note 20 Ultra

So, if you have one of them – you’re set! Keep an eye out though, because we will start making cases for other models in the near future. Click here to see our full range of cases.

• Slim form factor & lightweight.
• Impact resistant Polycarbonate material. 
• Minimal impact on overall device size. 
• Clear, open ports for connectivity.

Our ARMOURED cases are:

• Dual layer case for extra durability & protection. 
• Impact resistant Polycarbonate outer shell. 
• Inner TPU liner for extra impact resistance. 
• Clear, open ports for connectivity.

Click here to see our range of cases. 

Beautiful and eco-friendly & durable enough to protect from accidental drops and bumps. Our cases are printed with a water-based ink and are compostable in as little as 3 months.

The cases have a smooth but grippy light texture due to the bamboo fibre, note that this texture will show through the design ever so slightly. The case is a light-weight hard shell exterior with a slight flex.

Design printed with a semi-gloss finish and only on the front of the phone case.

Made with from PLA, PBAT and Bamboo Fibre

What is PLA? PLA stands for Polylactic Acid. Made from renewable resources such as corn starch or sugar cane, it’s a natural polymer designed to substitute widely used petroleum-based plastics like PET (polyethene terephthalate).

What is PBAT? Polybutyrate adipate terephthalate (PBAT) is a naturally occurring substance made from starch. PBAT is commonly combined with PLA to produce a flexible film

Intertek Tested: Certificate Number 200207IDGP
Approved by SGS(FDA21CFR175.300)

When you no longer need your Biodegradable Case, you can place it in your compost bin. Please double check that your city allows for compostable bioplastics as not all municipalities will accept them.

These cases are formulated to break down ONLY in a composting environment when disposed of - throwing them away in the bin or landfill won’t allow for proper decomposition.

Our Snap, Armoured, Slide, Biodegradable and Clear cases are compatible with MagSafe.

Apple has issued new guidance about its MagSafe chargers for the iPhone 12:

• Credit cards could be damaged if they get in between your phone and the charger - if you are using a Slide Case we recommend removing any credit cards before charging
• MagSafe charger may get warm while you're charging your phone, which could cause the phone's software to halt charging above 80%

Read more on how to use the MagSafe charger on Apple's website here.

However, if you're using a Clickit then wireless charging won't work and you'll need to remove the case. 

Please reach out to support@thedairy.com and we might be able to print the design for you.