FAQS

We print locally in Australia, the US, the UK, Korea and Italy, so your order ships from wherever is closest to you. Faster for you, and a much shorter journey for the parcel.

Over 60 countries, including Australia, the US, the UK, Canada, Europe and parts of Asia. The full list is on our Shipping page.

Free standard shipping everywhere we ship, with tracked and express options depending on where you are. Free shipping does not include tracking everywhere.

Almost certainly not. Your tracking number is created when your order is packed and labelled, which happens before the courier collects it. So there is usually a gap of a day or two, sometimes a little longer over a weekend or a public holiday, before the first scan appears and it starts updating.

If it has been more than 7 business days with no movement at all, email support@thedairy.com with your order number and we will look into it. This does not necessarily mean the parcel is lost; the point at which we treat a shipment as lost depends on the destination and shipping circumstances.

Unfortunately not. Our carriers need a street address, so please use a home or work address at checkout.

If you have already placed an order to a PO box or locker, email support@thedairy.com straight away with your order number and a street address. We can usually change it before your order ships.

Usually, yes. We aim to send your order together in one parcel wherever possible. If your order needs to be split into more than one shipment, we will let you know. If something appears to be missing from a delivery, email support@thedairy.com with your order number and we will check it for you.

For most destinations, no. Because we print regionally, the majority of orders never cross a border.

Canada is the main exception. Orders ship from our US facility, so Canadian customs may charge duties or taxes, and those are set by them rather than by us. The same can apply elsewhere in the rest of the world. Where we are able to show duties at checkout, we will.

An optional add on at checkout that covers your order if it is lost, stolen or damaged in transit, including theft from a doorstep after delivery. If something goes wrong we skip the carrier investigation and get a replacement into production straight away. 

The protection fee is not refundable once your order has shipped, whether or not you end up needing it. If we cancel your order, or you cancel before it ships, the fee is refunded along with everything else.

Worth knowing: if your parcel goes missing in transit, come to us regardless of whether you added Navidium. We will look into it and your legal rights are not affected. Navidium gives you additional protection, including faster replacement without waiting for a carrier investigation and cover for eligible doorstep theft.

Read more about Navidium HERE.

Yes. You have 30 days from delivery to return something you have changed your mind about.

Custom products are made from your own artwork, so they are final sale and cannot be returned or exchanged unless there is a fault.

Full returns policy HERE.

Unused and as it arrived. Off your device, unmarked, undamaged, and with any packaging it came in.

Trying a case on your phone to see how it looks is completely fine and will not void your return. Scratches, scuffs, marks or adhesive residue will.

We do. Send your original back and we will either make you the replacement or send you a code to spend whenever you are ready. Just tell us which you would prefer.

Because every case is made to order, an exchange means printing a whole new one, so there is a flat charge to ship the replacement out to you. Return postage to us is yours as usual.

Faulty or wrong items are different. Those are always on us, postage (standard shipping only) both ways. Same 30 day window, same condition rules, and custom is still final sale.

Completely different rules, and none of it is at your cost. Email support@thedairy.com with your order number and a photo. This applies to custom products too.

Depending on the fault and how soon you tell us, we will replace it or refund you.

We handle returns regionally, matched to where your order was made. You will be returning within your own region, so no international postage and no waiting weeks for a parcel to cross the world.

🇦🇺 Australian orders return to our Australian office

🇺🇸 US orders return to our US office

🇪🇺 EU orders return to our Italian office

🇬🇧 UK and Rest of World orders return to our UK office

Ordering from anywhere else? Email support@thedairy.com and we'll walk you through the process for your country.

Please wait for us to confirm the right address before sending anything back. A parcel sent to the wrong office will delay your refund.

Email support@thedairy.com with your order number and we will send you the return address and instructions. Keep in mind that returns need to be returned to us before the 30 days after delivery.

You do for change of mind returns, and express postage fees already paid are not refundable. If your item is faulty or incorrect, we cover it.

Within 5 business days of your return reaching us, back to your original payment method. How quickly it lands after that depends on your bank.

Navidium shipping protection is not refunded once your order has shipped, since the cover has already run.

We make four:

• Snap. The thinnest way to wear the artwork. One slim layer, open top and bottom, with raised bezels keeping your screen and camera safe.
• Armoured. Dual layer, everyday protection without the bulk. Our best seller.
• Armoured MagSafe. Same as Armoured, with magnets built in.
• Toughie. Our most protective, with a rugged outer frame and reinforced corners. iPhone Pro models only.

Our most protective case, and the newest addition to the range.

A rugged outer frame wraps the whole case, with air cushioned corners where impacts actually land and an extra bumper on top of that. A raised housing sits around the camera, so you can skip a separate lens protector. Underneath is the same dual layer build as Armoured, so the artwork still sits on a flat, clean surface rather than being wrapped around a lump.

MagSafe and wireless charging ready. Available for iPhone 16 Pro, iPhone 17 Pro, iPhone 17 Pro Max, iPhone 18 Pro and iPhone 18 Pro Max.

On a different model? Armoured MagSafe is the closest thing we make.

They are made to handle the bumps and oopsies of everyday life. Snap is light protection, Armoured and Armoured MagSafe handle the drops that actually happen, and Toughie is for phones that live a harder life.

We are a design led brand rather than a rugged case brand, so we would not recommend testing any of them from a rooftop.

Both are dual layer builds, so the question is how much armour you want around the outside. If you want MagSafe, choose Armoured MagSafe or Toughie.

Armoured is the everyday one. Slim, raised edges, handles the drops that actually happen.

Toughie adds a rugged outer frame, air cushioned corners where impacts land, an extra bumper on top of that, and a raised housing around the camera. It is noticeably more substantial in the hand, and it is iPhone Pro models only.

If you have broken a screen in the last year, go Toughie. If you have not, Armoured is almost certainly enough.

Scratch resistant, not scratch proof. Everyday use is completely fine, but sharp or rough surfaces can still leave marks, same as any premium finish. Normal wear is not a fault.

Not fully shockproof either, but built to handle the everyday stuff. The little drops, slips and oh no moments.

Your phone is one of the things you hold more than almost anything else you own. Like a favourite pair of shoes, the more you use it the more it shows signs of life. That is not failure, that is the case doing its job.

All our cases have raised edges to keep your screen off flat surfaces, and Toughie adds a raised housing around the camera too. We would still recommend a screen protector. Grab one HERE.

Yes. All our cases are designed to sit alongside a standard screen protector without lifting the edges.

If you are using a particularly thick tempered glass one, you may notice a slightly tighter fit around the corners. That is normal and it settles.

Snap has an open top and bottom, so you get protection on the sides and back with the edges left exposed. Armoured, Armoured MagSafe and Toughie all wrap the whole way round.

A tough polycarbonate shell, with the design printed directly into the surface using a high density wrap process. The colour runs right to the edges and around the sides rather than sitting on top.

Armoured, Armoured MagSafe and Toughie add a flexible inner liner underneath that, which is the layer doing the shock absorbing.

No. The design is fused into the case itself. Nothing to peel, bubble or lift.

Artist designs are printed in gloss. Colour sits up better on a gloss surface, so the artwork looks as close as possible to what the artist made.

If you are making your own case through Custom, you can choose gloss or matte.

A plant based alternative to faux and animal leather, made from FSC certified wood pulp and cotton. Soft, water resistant, printed with water based inks and biodegradable when you are done with it. Available across laptop sleeves, straps, cable wraps and more.

What you see on a screen is backlit and what you get is printed ink, so there is always a little difference. Allow around 5 to 8 per cent colour variance. If it looks a long way off, email support@thedairy.com and we will take a look.

A little, yes. Matte and gloss, fabric and plastic, every surface takes ink differently. If it is a big mismatch, tell us.

Armoured MagSafe and Toughie have MagSafe built in and will click straight onto chargers, wallets and mounts.

Snap and standard Armoured support wireless charging, but they will not magnetically snap to anything.

If you have cards or a ClickIt between your phone and the charger, wireless charging will not work through them.

iPhone 13, 14, 15, 16, 17 and 18 series. New models go live as soon as they launch, so if you have just upgraded we will have you covered.

Yes, and the raised ring gives a stronger grip than most. It is still a magnet rather than a clamp though, so we would not rely on it for anything genuinely off road.

Black only. Once your phone is in you will barely see it, and black wears far better over time than a lighter colour would.

We support the most recent iPhone, Samsung and Pixel models. Toughie is the exception, it is available for iPhone Pro models only: 16 Pro, 17 Pro, 17 Pro Max, 18 Pro and 18 Pro Max.

Cannot find yours? Email support@thedairy.com and we will let you know if it is coming.

Absolutely. Every artist earns a royalty on every case sold, paid twice a year. Want to see exactly where your money goes? Read our Price Transparency page.

Yes. Upload your artwork, add text, stickers and backgrounds with our Custom Case Tool.

Please only upload artwork you own or have permission to use, and nothing offensive. We will cancel and refund any order that breaches that.

Our Custom tool checks your image as you upload it and will tell you if the resolution is too low to print well. If you see that warning, it is worth hunting down a bigger version of the file. Something that looks perfect on a phone screen can look soft once it is printed at full size.

If you go ahead past the warning and the print comes out soft, that is not something we can replace, since custom products are made to your specification and are final sale. A genuine printing fault is a different thing entirely, so send us a photo and we will sort it out.

Artwork you own or have permission to use. Your own photos, your own drawings, your own designs.

Please do not upload anything belonging to someone else, including characters, logos, brands, or artwork and photography you found online. And nothing hateful, explicit, or exploiting anyone.

We will cancel and refund any order that breaches this. If you are unsure, email support@thedairy.com before you order and we will tell you.

No, and we never will. Nothing is printed until you order it, so there is no stock to run out of. Every design in the collection is available every day it is in the collection.

The only thing that ever disappears is a design whose licence with the artist has come to an end.

No. Artists licence their work to us for a set period, and the collection shifts as new artists join and others move on. Most designs are around for a good while, but if you have found one you love it is worth not sitting on it too long.

It is also why, if a design is retired and you later need a warranty replacement, we may offer you something similar instead of the original.

Maybe. Some older designs can still be printed. Email support@thedairy.com and we will check for you.

Yes. Payments are processed through trusted providers including Shopify Payments, which holds PCI DSS Level 1 certification, the highest level there is. We never see or store your full card details.

Read our Privacy Policy.

Not often, and that is deliberate. Every case is made to order and every artist earns a royalty on it, so we would rather price things fairly all year round than mark them up in order to mark them down.

When we do run something, our email list hears about it first. Sign up at the bottom of any page and you will be the first to know about sales, special events and new artist drops.

If you have found a code on a coupon site, it almost certainly will not work. They very rarely do.

Yes, and you do not need to do anything special. We never put a price anywhere in the parcel, so you can send it straight to whoever it is for. Just enter their address as the delivery address at checkout.

We do. Grab one here. It is digital, so it is instant.

We would love that. Email pr@thedairy.com with your work, your socials and a bit about you.

Creators. All creator conversations happen through our socials. DM us on TikTok or Instagram and tell us about yourself and your content.

Press. Email pr@thedairy.com and we will reply within 48 hours. This inbox is for press only, creator partnerships go through our socials team.

Need a batch for your team, event or campaign? Email pr@thedairy.com with Bulk Order in the subject line and include:

• Shipping destination, city and country is fine
• Product types
• Quantity
• One design or several
• Any deadline we should know about

We will come back within 48 hours with a quote and next steps.

We do, and it is genuinely useful rather than decorative.

6 month warranty on every product, against manufacturing defects, running from the day your order is delivered.

12 months if you are a VIP. Once you have placed three or more orders with us, you become one permanently. Orders that have been fully refunded do not count towards the three. Your third order and every order after it carries twelve months from delivery instead of six. Earlier orders keep their original six months.

Replacement shipping is free.

Full warranty details HERE.

You do not need to do anything. We can see your order history, so if you have reached three orders it is applied automatically. If you have ordered under more than one email address, just mention it when you get in touch.

Accidental damage, normal wear and tear, modifications, products not bought from thedairy.com, lost or stolen items, and damage to your device.

Free gifts and promotional items are covered on the same terms as the order they came with.

Email support@thedairy.com with your order number and a photo. We reply within one business day, Monday to Friday, excluding public holidays.

Bulk and corporate orders work differently. You have 30 days from delivery to check the batch and tell us about any manufacturing defects, and we will replace the affected units free of charge. Bulk and corporate orders don't count towards VIP status and aren't covered by the VIP warranty.

Your case is built tough, but a little love goes a long way.

• Clean it with a gentle soap and a soft damp cloth, with your phone taken out first. Let it dry fully before putting it back on.
• We would steer clear of alcohol based products and abrasive cleaners.
• Hand sanitiser transfers from your hands onto the case, so a wipe down now and then keeps things looking their best.
• Keep it out of direct sunlight for long stretches.