FAQs

We have teams in Australia, US, UK and Italy who will print and ship your order once received. Please allow for 2 - 3  business days for production as we practice mindful consumption which means we only produce what we sell (made on demand). We feel this is incredibly important to the environment as it reduces unnecessary waste. Your patience is appreciated. 

Our Matte Essentials start from $45 (AUD) for our 'SNAP' cases and $50 (AUD) for our 'ARMOURED' cases.

The Biodegradable Phone Case & Clear Case collections are all priced at $50 (AUD) while our Slide Case (card & mirror case) are priced at $55 (AUD).

All of the above also include FREE standard shipping (because we're generous like that).

We use a patented 3D printing process, the design is embedded into the layers of the tough plastic polycarbonate case (for snap, armoured and clear cases). Plus the high gloss cases give a vibrant photographic finish that won't fade or rub off. We've got you covered., 

We have wonderful production teams in Australia, US, UK and Italy who print and ship orders locally. So you don't have to worry about any duties or customs charges.  

We offer FREE shipping + the option to upgrade depending on where you are based. We have teams in Australia, US, UK and Italy. 

Please note shipping times are on top of production times (2-3 business days). 

AUSTRALIA (Shipped from AUS)
FREE - Aus Post (non tracked) 7-12 Bus Days
$6.95 AUD - Aus Post eParcel 2-7 Bus Days
$9.95 AUD - Aus Post Express 1-3 Bus Days 

US (Shipped from US)
FREE - USPS (non tracked) 4-6 Bus Days
$11.95 AUD - USPS Priority 2-3 Bus Days 

UK (Shipped from UK)
FREE - Royal Mail (non tracked) 4-5 Bus Days
$3.95 AUD - Hermes Priority 2-4 Bus Days
$6.69 AUD - Hermes Express 1-2 Bus Days

EUROPE (Shipped from Italy)
FREE - European Standard 3-8 Bus Days

CANADA (Shipped from US)
FREE - International Priority 5-10 Bus Days

NEW ZEALAND (Shipped from AUS)
FREE - Airmail (non tracked) 10-15 Bus Days
$13.95 AUD - Int. Standard 6-10 Bus Days
$29.95 AUD - Int. Express 3-5 Bus Days

ASIA (Shipped from AUS)
FREE - Airmail (non tracked) 10-15 Bus Days
$19.95 AUD - Int. Standard 5-10 Bus Days
$34.95 AUD - Int. Express 3-5 Bus Days

REST OF THE WORLD (Shipped from UK)
FREE Airmail (non tracked) 5-10 Bus Days
$12.95 AUD - Int. Priority 4-8 Bus Days

Please allow for 2-3 business days for production as we practice mindful consumption which means we only produce what we sell (made on demand). We feel this is incredibly important to the environment as it reduces unnecessary waste. Your patience is appreciated. 

Kindly note that all orders will take 2-3 business days to process prior to shipping from our warehouse in Australia, United States, United Kingdom and Italy, regardless of the shipping method selected. Express shipping doesn't mean express production. 

Shipping times are in addition to printing/production days (currently 2-3 business days). For standard shipping (non-tracked), please allow for 7 to 12 business days, if you selected a priority service your package will arrive in 2-5 business days. Please note international shipments outside of Australia, the United States, United Kingdom and Italy can take longer.

Still hasn't arrived? Please email support@thedairy.com with your order number and we will look it for you.

Not feeling it? We've got you. We will happily replace, exchange or refund within 30 days of delivery (excluding custom cases). Just send us an email and we will let you know the process to send back to our Australian office. You can also check out our returns page for a lil' more info.

We have wonderful production teams in Australia, the United States, United Kingdom and Italy who print and ship orders locally. 

Our cases offer superior phone protection, but in saying that, we don’t recommend testing them from a rooftop. They’re designed to protect your phone against everyday knocks and drops. We offer 'SNAP' and 'ARMOURED' cases, just depends on how clumsy you are. If you are looking for something more protective, we always recommend upgrading to the 'ARMOURED' version for extra peace of mind. Check them out here.

Our Biodegradable, Slide and Clear phone cases offer a raised lip to help protect your screen and camera without interfering with the display, open ports and camera. These phone cases wrap around all sides of the phone and are a light-weight hard shell exterior with a slight flex. Similar to our snap and armoured cases, these cases offer protection from accidental bumps and drops. 

The raised edges of the case act as a buffer, stopping the screen of your phone coming into contact with other surfaces. It’s always a good idea to put a protective film over the glass of your screen as a lil' extra protection.

Gosh, you're lovely. Yes, of course you can! Click here to order a gift voucher.

We sure can, simply upload your image to our easy to use Custom Case system. Click here to give it a try.

No worries. Just email us within 4 hours of ordering and we can make the changes. 

You can use PayPal, Apple Pay, Google Pay, Afterpay (Australia & New Zealand), Clearpay (United Kingdom), Sezzle (USA & Canada) or your Credit Card (Visa, Mastercard & AMEX).

To pretty much evverryyywhere. We have local printing in Australia, USA and the UK. 

Puh-lease – save the arts and crafts for a scrapbooking club. These cases are actually designed to protect your phone using our patented 3D printing technology. Your image is embedded into the layers of the polycarbonate case, which gives you a true high gloss photographic quality that won't wear off.

*Currently available only for Custom Case

Our Biodegradable Cases are available for:

• iPhone 11
• iPhone 11 Pro 
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Mini 
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone SE2

• Samsung Galaxy S20
• Samsung Galaxy S20 Plus
• Samsung Galaxy S20 Ultra
• Samsung Galaxy S21 (coming soon)
• Samsung Galaxy S21 Plus (coming soon)
• Samsung Galaxy S21 Ultra (coming soon)

Our Clear Cases are available for:

Our Slide Cases are available for:

• iPhone 11
• iPhone 11 Pro 
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Mini 
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone SE2

• Samsung Galaxy S20
• Samsung Galaxy S20 Plus
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Note 20 
• Samsung Galaxy Note 20 Ultra

So, if you have one of them – you’re set! Keep an eye out though, because we will start making cases for other models in the near future. Click here to see our full range of cases.

• Slim form factor & lightweight.
• Impact resistant Polycarbonate material. 
• Minimal impact on overall device size. 
• Clear, open ports for connectivity.

Our ARMOURED cases are:

• Dual layer case for extra durability & protection. 
• Impact resistant Polycarbonate outer shell. 
• Inner TPU liner for extra impact resistance. 
• Clear, open ports for connectivity.

Click here to see our range of cases. 

Beautiful and eco-friendly, meet our biodegradable phone cases. Durable enough to protect from accidental drops and bumps. Our cases are printed with water-based ink and are compostable in as little as 3 months.

Please note due to the natural material that is used to create this case, the artwork will not adhere the same way as it would to our polycarbonate cases. Due to this, the case will also pick up colour from fabric and dirt + oil from hands. The case can be washed using a mild detergent.

Our biodegradable cases have a smooth but grippy light texture due to the bamboo fibre, note that this texture will show through the design ever so slightly. The case is a light-weight hardshell exterior with a slight flex.

Made from PLA, PBAT, and Bamboo Fibre.
Design printed with a semi-gloss finish and only on the front of the phone case.

What is PLA? PLA stands for Polylactic Acid. Made from renewable resources such as corn starch or sugar cane, it’s a natural polymer designed to substitute widely used petroleum-based plastics like PET (polyethene terephthalate).

What is PBAT? Polybutyrate adipate terephthalate (PBAT) is a naturally occurring substance made from starch. PBAT is commonly combined with PLA to produce a flexible film

Intertek Tested: Certificate Number 200207IDGP
Approved by SGS(FDA21CFR175.300)

When you no longer need your Biodegradable Case, you can place it in your compost bin. Please double check that your city allows for compostable bioplastics as not all municipalities will accept them.

These cases are formulated to break down ONLY in a composting environment when disposed of - throwing them away in the bin or landfill won’t allow for proper decomposition.

There is a very thin protective film that is added to the mirror to make sure it doesn't scratch before it gets in your hot little hands. Be sure to check that you have removed this otherwise the mirror won't look 100% right. 

Spotted something else? Reach out to support@thedairy.com with your order number and a photo of the issue and someone from our customer service team will be able to answer any questions.

Our Snap, Armoured, Slide, Biodegradable and Clear cases are compatible with MagSafe.

Apple has issued new guidance about its MagSafe chargers for the iPhone 12:

• Credit cards could be damaged if they get in between your phone and the charger - if you are using a Slide Case we recommend removing any credit cards before charging
• MagSafe charger may get warm while you're charging your phone, which could cause the phone's software to halt charging above 80%

Read more on how to use the MagSafe charger on Apple's website here.

If you're using a Clickit then wireless charging won't work and you'll need to remove the case. 

Please reach out to support@thedairy.com and we might be able to print the design for you.

Please contact our marketing & PR team by reaching out to pr@thedairy.com