Navidium Shipping Protection
Keep your delivery safe with Navidium Shipping Protection
We want your order to land in your hands exactly as it should. That is why we offer Navidium Shipping Protection. An optional add-on that has your back if your order is lost, stolen or damaged on its way to you.
What is covered
- Lost parcels.
- Marked as delivered, but nothing shows up. This includes parcels taken from a doorstep, porch or shared entrance.
- Tracking has not moved for 7 days or more domestically, or 30 days or more internationally, so we treat it as lost.
- Items damaged during shipping.
- Part of your order is missing because the parcel was opened in transit.
What is not covered
- Parcels where the carrier has a signature, a photo of the handover, or proof of delivery to a safe place you nominated.
- Orders with an incorrect shipping address entered at checkout.
- A parcel that is running late but still moving.
- Orders that have not shipped yet.
- Orders held up in customs.
- Change of mind, or the wrong device model selected at checkout.
How it works
- Add Navidium at checkout for a small fee.
- If something goes wrong, email us at support@thedairy.com with your order details.
- We will send a replacement for the affected items right away. No waiting around for courier investigations.
Please tell us within 30 days of the expected delivery date if a parcel has not arrived, and within 7 days of delivery if something arrived damaged, so we can raise it with the carrier while they still have records.
A few details
Navidium covers replacements, not refunds, because everything we make is produced to order.
The protection fee is not refundable once your order has gone into production, whether or not you end up needing it. If we cancel your order, or you cancel before production starts, the fee is refunded along with everything else.
Nothing on this page affects your statutory rights. Navidium sits alongside them and does not replace them.
Questions? Email support@thedairy.com and we will talk it through.